Privacy policy
09/05/2025
Auria Travel
1. Introduction
This Privacy Policy explains how Auria Travel ("we", "us", or "our") collects, uses, and protects your personal information when you use our website www.auriatravel.com. We are committed to protecting your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
- Name
- Contact details (email address, phone number, mailing address)
- Passport and travel-related information (when booking travel services)
- Payment details
- IP address and browser information
- Any other personal data you provide via forms, email, or bookings.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process bookings and deliver travel services
- To communicate with you about your travel arrangements
- To provide customer service and respond to inquiries
- To comply with legal obligations
- For internal record-keeping and business operations
- To send marketing emails (with your consent)
4. Legal Basis for Processing
Under the UK GDPR, the lawful bases we rely on for processing personal data include:
- Your consent (which you may withdraw at any time)
- The performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided these do not override your rights.
5. Sharing Your Information
We may share your personal data with:
- Travel suppliers and service providers to fulfil bookings
- Payment service providers
- IT and website support partners
- Regulatory authorities if required by law
We will never sell your personal information to third parties.
6. International Transfers
Some of our suppliers or partners may be located outside the UK. When transferring your data internationally, we will ensure it is protected with appropriate safeguards, in accordance with UK data protection law.
7. Data Security
We take data security seriously and implement suitable physical, electronic, and managerial procedures to protect your personal information from unauthorised access, alteration, or disclosure.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your data
- Object to or restrict our processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
10. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings.
For more details, please see our separate Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
Auria Travel
Phone: 0333 210 2250
Registered Office: 1 Cedar Office Park, Cobham Road, Wimborne, BH21 7SB
