Terms & Conditions
AURIA TRAVEL LTD – BOOKING TERMS AND CONDITIONS
Company Name: Auria Travel Ltd
Company Number: 15977670
Trading Address: 86-90 Paul Street, London, EC2A 4NE
Registered Address: 1 Cedar Office Park, Cobham Road, Wimborne, BH21 7SB, United Kingdom
ATOL Licence Number: 12791
PTS Membership Number: 6309
These Booking Conditions apply to all bookings made with Auria Travel Ltd ("we", "us", "our"). They form the basis of your contract with us, whether we act as a package organiser or as an agent for a supplier. Please read them carefully as they set out our respective rights and obligations. By making a booking, the lead passenger confirms that they and all persons named on the booking agree to these conditions.
1. YOUR HOLIDAY CONTRACT
1.1 The contract is made between Auria Travel Ltd and the lead passenger named in the booking. The lead passenger must be at least 18 years of age and authorised to make the booking on behalf of all named persons.
1.2 Where we act as the package organiser, we accept responsibility for your holiday in accordance with these Booking Conditions and the Package Travel and Linked Travel Arrangements Regulations 2018.
1.3 Where we act as an agent, your contract is with the supplier(s) of the travel services. Our responsibility is limited to arranging bookings in accordance with your instructions. We accept no liability for the actual provision of the travel services.
2. BEFORE YOU BOOK
2.1 Passport, Visa and Immigration Requirements: You must check and comply with passport, visa, and other immigration requirements for your destination. We do not accept any responsibility if you are unable to travel due to non-compliance.
2.2 Travel Advice: The Foreign, Commonwealth & Development Office (FCDO) issues essential travel advice at www.gov.uk/foreign-travel-advice.
2.3 Health and Vaccinations: Consult your GP or a travel clinic for up-to-date health advice. You are responsible for complying with any health requirements and for any costs incurred.
2.4 Excursions and Activities in Your Package: Any excursion included in your booking will be shown on your confirmation invoice. Participants must be in good health and observe safety instructions at all times. These are subject to minimum numbers and may be cancelled. In such cases, we will refund the cost of the cancelled activity.
2.5 Third-Party Excursions: Where excursions or activities are booked independently or arranged locally with a third party, they are not part of your contract with us. We are not liable for such services.
3. BOOKING AND PAYING FOR YOUR HOLIDAY
3.1 A deposit is required to confirm your booking. You will be advised of the deposit amount at the time of booking. This deposit is non-refundable.
3.2 If your booking is made within 98 days of departure (112 days for cruise bookings), full payment is required at the time of booking.
3.3 Some suppliers require payment in full at the time of booking. You will be informed at the time of booking if this applies.
3.4 The balance must be paid no later than 98 days before departure (112 days for cruises). If payment is not received by the due date, we reserve the right to cancel your booking and retain your deposit.
3.5 If you miss a balance payment deadline, a Late Payment Fee of £30 may be charged.
3.6 If a pricing error occurs, we reserve the right to correct the error. If the corrected price is not acceptable, you may cancel with a full refund.
3.7 It is your responsibility to check all details on your confirmation invoice. Any inaccuracies must be reported within 5 days.
3.8 Your holiday price may be subject to surcharges due to fuel costs, taxes, airport fees, or exchange rates. We will absorb up to 2% of such increases. You will be notified if the increase exceeds 8% and may cancel for a full refund.
3.9 We recommend purchasing comprehensive travel insurance to cover cancellation, curtailment, medical costs, and other unforeseen events.
3.10 Special requests (e.g. dietary requirements, room location) must be made at the time of booking. We cannot guarantee such requests will be met.
4. FINANCIAL PROTECTION
4.1 Auria Travel Ltd holds an ATOL (Air Travel Organiser's Licence) number 12791 issued by the UK Civil Aviation Authority. When you buy a flight-inclusive holiday from us you will receive an ATOL Certificate listing what is protected.
4.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the certificate (or a suitable alternative). In the event of insolvency, the Trustees of the Air Travel Trust may make a payment under the ATOL scheme. In return, you agree to assign any such claims to the Trustees.
4.3 When you buy a package holiday that does not include a flight, protection is provided by our membership of the Protected Trust Services (PTS), membership number 6309. Your money is held in a secure trust account administered by independent trustees.
5. CHANGES AND TRANSFERS BY YOU
5.1 Requests to change your booking must be made in writing by the lead passenger. An amendment fee of £50 per person applies, plus any costs incurred by us or the supplier.
5.2 Transfers to another person may be permitted up to 7 days before departure. A fee of £50 per person applies if requested more than 61 days before departure, or £100 per person within 61 days. There may be additional fees from the supplier which we will pass on to you.
5.3 Some arrangements (e.g., scheduled airline tickets) are non-transferable and may incur up to 100% cancellation charges.
6. CANCELLATION BY YOU
6.1 Cancellations must be made in writing by the lead passenger. The effective date of cancellation is the date we receive the written notice.
6.2 Where we act as the package organiser, our standard cancellation charges are:
· 84 days or more before departure: Loss of deposit
· 83–70 days: 40% of total holiday cost or deposit, whichever is greater
· 69–42 days: 60% of total holiday cost
· 41–33 days: 70% of total holiday cost
· 32–15 days: 90% of total holiday cost
· 14 days or less: 100% of total holiday cost
6.3 Where we act as an agent, your contract is with the supplier(s) of the travel services, the supplier's own cancellation policy and charges will apply. These vary between suppliers and may be up to 100% of the cost depending on how close to the departure date the cancellation occurs. Please refer to the specific supplier’s terms and conditions provided at the time of booking.
6.4 Insurance premiums and amendment fees are non-refundable. If your cancellation is due to unavoidable and extraordinary circumstances, you may be entitled to a refund. We follow FCDO guidance in assessing such claims.
7. CANCELLATION OR SIGNIFICANT CHANGE BY US
7.1 We plan arrangements well in advance and may occasionally have to make changes or cancel confirmed bookings. We reserve the right to do so.
7.2 If we have to make a significant change, we will inform you as soon as possible and offer the following options:
· Accept the change;
· Accept a substitute holiday of equivalent or higher value;
· Cancel and receive a full refund.
7.3 Compensation for significant changes is as follows:
· More than 60 days: Nil
· 60–42 days: £10
· 41–33 days: £20
· 32–15 days: £30
· 14 days or less: £40
No compensation will be paid if changes are due to force majeure, including war, pandemic, natural disaster, or civil unrest.
8. BEHAVIOUR
8.1 If your behaviour is disruptive, endangers others, or causes damage, we reserve the right to terminate your holiday without refund.
8.2 You are liable for any damage caused to accommodation or transportation. Charges must be paid locally.
9. DELAYS AND AIRLINE FAILURE
9.1 Flight delays are the responsibility of the airline, but we will provide reasonable assistance where possible.
9.2 If your airline fails while you are abroad, contact us immediately. Do not book your own replacement flights without giving us the opportunity to assist.
10. OUR LIABILITY TO YOU
10.1 We accept responsibility for the proper performance of the travel services included in your package as organiser. If we act as agent, liability rests with the supplier.
10.2 Our liability is limited in accordance with international conventions, such as the Montreal, Athens, and Paris Conventions.
10.3 Except in cases involving death or personal injury caused by our negligence, our maximum liability is limited to three times the cost of your holiday.
11. COMPLAINTS
11.1 If you have a complaint, please raise it with the supplier or our representative immediately.
11.2 If not resolved, please write to us within 28 days of your return.
12. PRIVACY POLICY
12.1 We process your data in accordance with the UK GDPR. Information is shared only with suppliers and authorities as required. Our full Privacy Policy is available on our website at this address: https://www.auriatravel.com/privacy-policy
13. GOVERNING LAW
13.1 These terms and conditions are governed by the laws of England and Wales. You may choose the law and jurisdiction of Scotland or Northern Ireland if you reside there.
Effective Date: July 2025
