Terms & Conditions
Effective Date:
09/05/2025
Company Name:
Auria Travel
Website:
Company Registered in:
United Kingdom
Please read these Terms and Conditions ("Terms") carefully before using the www.auriatravel.com website (the "Website") operated by Auria Travel ("Company," "we," "us," or "our"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.
1. Who We Are
Auria Travel is a UK-based independent travel agency providing travel-related services including but not limited to flights, accommodation, package holidays, and bespoke travel experiences. We may act as an agent on behalf of travel providers and tour operators.
2. Use of the Website
You agree to use this Website for lawful purposes only. You must not use the Website:
- In any way that breaches any applicable local, national, or international law or regulation.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (spam).
- To knowingly transmit viruses, trojans, worms, or other malicious material.
We reserve the right to suspend or terminate your access to the Website if you violate these Terms.
3. Booking Terms
All bookings made through Auria Travel are subject to the terms and conditions of the third-party supplier or tour operator. It is your responsibility to read and agree to those terms before confirming any travel arrangements. Auria Travel acts as an agent and accepts no liability for the acts or omissions of the third-party supplier.
You must ensure that all information provided by you when making a booking is accurate and complete. Any errors may result in additional charges or cancellation.
4. Payments and Pricing
Prices listed on our Website are subject to availability and can change without notice. All payments must be made in accordance with the instructions provided at the time of booking.
Where we take payments on behalf of a supplier, we do so as an agent. You may receive a separate confirmation or invoice from the supplier directly.
5. Cancellations, Amendments, and Refunds
Cancellation and amendment policies vary depending on the supplier or service booked. You will be informed of the relevant policies at the time of booking. Please refer to your travel documents or contact us for details.
Refunds, if applicable, will be processed in line with the supplier’s policies. Auria Travel may charge an administrative fee in addition to any supplier charges.
6. Travel Insurance
It is your responsibility to ensure you have suitable travel insurance in place before departure. Auria Travel strongly recommends that all clients take out comprehensive travel insurance that covers cancellations, medical emergencies, personal belongings, and other unforeseen events.
7. Passports, Visas, and Health Requirements
You are responsible for ensuring you meet all travel and entry requirements for your destination(s), including passports, visas, vaccinations, and other health requirements. Auria Travel accepts no responsibility for your failure to comply with such requirements.
8. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Auria Travel or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print pages from the Website for your personal use only. You may not reproduce, distribute, or exploit any part of the Website without prior written consent from Auria Travel.
9. Limitation of Liability
Auria Travel shall not be liable for any loss, damage, injury, or delay caused by third-party suppliers or by events beyond our reasonable control. Our maximum liability to you shall not exceed the total amount paid for the travel services booked through us.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Links to Other Websites
Our Website may contain links to third-party websites that are not operated or controlled by Auria Travel. We accept no responsibility for the content or privacy practices of these sites. Visiting such sites is at your own risk.
11. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on our Website with the updated effective date. Continued use of the Website constitutes your acceptance of any changes.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Contact Us
If you have any questions about these Terms or our services, please contact us at:
Auria Travel
Phone: 0333 210 2250
Registered Office: 1 Cedar Office Park, Cobham Road, Wimborne, BH21 7SB
